FAQ

If you don't see something answered here, feel free to drop a message from the chat box at the bottom or email me at nancymello@nancymello.com.

Does my pet need to be present for the session?

No, your pet does not need to be present for the session. Because I connect with their energy, all I need is a photo to be able to see their eyes to make the connection.

I have a gift card! How do I redeem it?

First, take a look at my availability by clicking on your type of session (i.e. "45 minute pet session") then find 2-3 times/dates that work for you. Email me at nancymello@nancymello.com with your gift card number and your preferred days and times (as well as time zone!) I will put you in my schedule and send you a confirmation email.

Can you read my bird/fish/lizard/snake/snail/rat/etc

Yes to all of the above and more! I have connected with animals from fish, rats, lizards, squirrels, skinks, tortoises, turtles, Bearded Dragons, all birds, ferrets, hedgehogs, gerbils, etc. If you are curious about a particular animal, just ask!

Can you read pets/people all over the world? How?

Yes. I work with people and pets all over the world. Because I connect with the energy of the person/pet, I am able to tap right in.

I'm not exactly sure how I can do it. I'm interested in my lifetime of funding scientific studies to figure out how this is possible!

Do you have a waiting list?

I do! Please book the next available session you can attend. Once you book, please email me and let me know you would like to be put on the list along with your time zone, and days/times available. Including a cell phone number helps so I can text if I get a last minute opening!

Do you work with missing people cases?

Yes, I have worked with missing person's cases. Please email me for details.

I'm concerned about confidentiality. How do I know you won't share details?

I take client confidentiality very seriously, and I consider each session sacred. I never reveal my clients. To protect your confidentiality even more, I am an ordained minister of Universal Life Church. Because of this, sessions are considered confidential and protected under law.

I also have Non-disclosure/Confidentiality Agreements (NDA) available on request for any session. (Or I'm happy to sign one if you have one.)

Please contact me for more information.

Can I check on a pet I fostered or had to give away?

Absolutely! Because I am connecting with their energy, I am able to get an idea on where they are/who they are with.

Can you help me decide on a future pet

Yes, all I need is a photo and their current name and/or location.

Can multiple people be on the call?

Yes, multiple people can be on the call. There is no additional charge for people listening in and commenting!

Can I record the session?

Yes! Right now you can record from Zoom on a desktop, or some people record a voice memo with their phone. Unfortunately Zoom is unable to record from a phone.

If you know of another service that would record, let me know! I'm always open to ideas!

What if I don't have a photo?

Not a problem. It's like a 3G versus a wifi connection on a phone or computer. I can still connect with that person/pet- but it might not be as strong!

Do you travel for sessions?

Yes, I am available for travel. Advanced booking is required and a set number of bookings will be required to attend.

Where have you been featured?

Print: Washington Post (1/29/201) New York Post (10/20023) The Los Angeles Tribune (5/1/21), Dogster Magazine Dec/January 2022 issue.

Titles: Best pet psychic in the U.S. by Kevsbest.

Best psychic medium by Josixvina magazine.

Radio Shows: The Bruce St. James & Pamela Hughes Show Chicago.

TV Interviews: Cheddar News, Fox News, Vision Global (Spain)

Podcasts: Dogist, Frugal Mom, Evan the Biz, Behind the Veil, Gabbin with Mavin

Where are located?

I live in Mystic, CT along the Atlantic shoreline. I have spoken to people and pets in thirty-eight countries and six continents. I have spoken to pets and people in all 50 U.S. States and all 10 Canadian provinces and 2 of 3 territories.

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